How to Configure Email on Mobile Devices Print

Introduction

Access your email on the go by setting up your hosting email account on your iPhone, iPad, or Android device. This guide provides detailed step-by-step instructions with the exact server settings you need.

Before You Begin

You will need the following information, which you can find in cPanel under Email Accounts > Connect Devices:

• Email Address: your-email@yourdomain.com
• Password: Your email account password
• Incoming Server: mail.yourdomain.com (replace with your actual domain)
• Outgoing Server: mail.yourdomain.com (replace with your actual domain)
• Incoming Port: 993 (IMAP) or 995 (POP3)
• Outgoing Port: 465 or 587
• Encryption: SSL/TLS

Tip: We recommend using IMAP rather than POP3, as IMAP keeps your emails synchronised across all your devices.

iPhone and iPad (iOS)

1. Open Settings on your device.
2. Scroll down and tap Mail (on older iOS versions, tap Mail, Contacts, Calendars).
3. Tap Accounts, then tap Add Account.
4. Select Other (do not choose iCloud, Google, or any other listed provider).
5. Tap Add Mail Account.
6. Enter the following details:
   • Name: Your display name (e.g. Dan Smith)
   • Email: your-email@yourdomain.com
   • Password: Your email account password
   • Description: A label for this account (e.g. Work Email)
7. Tap Next. Ensure IMAP is selected at the top of the screen.
8. Under Incoming Mail Server, enter:
   • Host Name: mail.yourdomain.com
   • Username: your full email address
   • Password: your email password
9. Under Outgoing Mail Server, enter:
   • Host Name: mail.yourdomain.com
   • Username: your full email address
   • Password: your email password
10. Tap Next. iOS will verify the settings. If prompted about the server identity, tap Continue or Trust.
11. Ensure Mail is toggled on, then tap Save.

Configuring SSL on iOS

If SSL is not automatically enabled, you can configure it manually:

1. Go to Settings > Mail > Accounts and tap your new account.
2. Tap Account Settings (or your email address).
3. Tap Advanced at the bottom.
4. Under Incoming Settings, ensure Use SSL is toggled on and the Server Port is set to 993.
5. Go back and under Outgoing Mail Server, tap your server name, ensure Use SSL is on and the port is 465 or 587.

Android (Gmail App)

The Gmail app is the default email client on most Android devices. These steps also apply if you are using other Android email apps.

1. Open the Gmail app on your device.
2. Tap the menu icon (three lines) in the top-left corner, then tap Settings.
3. Tap Add account.
4. Select Other (do not choose Google, Outlook, or any other listed provider).
5. Enter your full email address and tap Next.
6. Select Personal (IMAP) when prompted for account type.
7. Enter your email password and tap Next.
8. For Incoming server settings, enter:
   • Username: your full email address
   • Password: your email password
   • Server: mail.yourdomain.com
   • Port: 993
   • Security type: SSL/TLS
9. Tap Next. For Outgoing server settings, enter:
   • SMTP Server: mail.yourdomain.com
   • Port: 465 (or 587)
   • Security type: SSL/TLS
   • Username: your full email address
   • Password: your email password
10. Tap Next. Configure your sync frequency and notification preferences.
11. Give the account a name and enter your display name, then tap Next to complete setup.

Android (Samsung Email App)

If you are using the Samsung Email app on a Samsung Galaxy device:

1. Open the Email app (or go to Settings > Accounts > Add Account > Email).
2. Enter your email address and password, then tap Manual Setup (do not tap Sign In).
3. Select IMAP Account.
4. Enter the incoming and outgoing server settings as listed above (mail.yourdomain.com, port 993 incoming, port 465 outgoing, SSL/TLS encryption).
5. Tap Sign In to complete the setup.

Troubleshooting

Cannot Verify Server Identity

If you see a warning about the server identity or certificate, this usually means the mail server hostname does not exactly match the SSL certificate. Try using your server's hostname (shown in cPanel under Email Accounts > Connect Devices) instead of mail.yourdomain.com. You can also tap Continue or Trust to proceed.

Authentication Failed

Double-check that you are using your full email address (not just the part before the @) as the username, and that the password is correct. Passwords are case-sensitive.

Cannot Send Emails

Ensure your outgoing (SMTP) server settings are correct. The outgoing server requires authentication — make sure your username and password are entered in the outgoing server section as well. Try port 587 if port 465 does not work, or vice versa.

Emails Not Syncing

If emails appear on Webmail but not on your device, check that you are using IMAP (not POP3). Also check your sync frequency settings — on Android, go to account settings and ensure sync is set to a reasonable interval (e.g. every 15 minutes or Push if available).

Connection Timed Out

If you are on a public Wi-Fi network, the required ports may be blocked. Try switching to mobile data to test. If it works on mobile data but not Wi-Fi, the network is likely blocking email ports.

If you continue to experience issues, please submit a support ticket and we will be happy to help.